Frequently Asked Questions

You can make a reservation directly through our website by visiting the Booking page, or through our partner sites like Airbnb and Booking.com. For special requests or group bookings, you can also contact us directly at info@shi.villas.

We offer free cancellation up to 30 days before arrival with 100% refund. We recommend purchasing travel insurance for unexpected situations.

Check-in time is from 15:00-18:00, and check-out time is by 11:00. Early check-in or late check-out may be available upon request, subject to availability. Please contact us in advance to arrange this.

Yes, we provide complimentary high-speed WiFi throughout the entire property, including all villas, common areas, pool areas, and the gym.

Yes, we provide regular housekeeping services once every 3 days for all stays. Additional housekeeping services can be arranged upon request for an extra fee.

Yes, both of our swimming pools are available year-round and are maintained daily to ensure they are clean and comfortable for our guests. The pools are open from 7:00 AM to 9:00 PM daily.

Our property is located approximately a 10-minute walk (800 meters) from the nearest beach.

Yes, we can arrange airport transfers from Koh Samui Airport to our villas. This includes both the ferry crossing and land transport. Please provide your flight details at least 48 hours before arrival so we can make the necessary arrangements. Additional fees apply.

Yes, we offer free parking for all guests at the resort reception area. Parking is available on a first-come, first-served basis.

Yes, SHI Phangan Villas is family-friendly and welcomes children of all ages. Our spacious villas and facilities are designed to accommodate families comfortably. Free baby cots are provided on request.

We have a no-pet policy to ensure the comfort and safety of all our guests, as well as to maintain the cleanliness and quality of our villas. Service animals are exempt from this policy.

We accept bank transfers for direct bookings. A minimum 30% deposit is required to confirm your reservation, with the option to pay up to 100% upfront if preferred. On premises, we accept cash payments in THB, EUR, and USD.